Information for Tenants

In order to proceed with your chosen property, each adult proposing to reside at the property must complete a separate set of application forms by using the attached PDF file (see below).

Before submitting application forms to us, applicants must raise any queries they have in relation to the property and the proposed tenancy.

Applicants must be happy with the terms of engagement between Landlord and Agent before submitting an application for any property as the administration fee is non-refundable should Applicants withdraw once an application has been submitted and processing has begun.

Should any emergencies arise outside of office opening hours, Tenants can telephone our emergency number (07828 210819) and leave a message giving their name, address, telephone number and nature of the problem. This number is monitored periodically and we will endeavour to help if we can.

• Download an application pack
• Complaints handling procedure

• Download the application pack

• Complaints Handling Procedure

  House of homes aim to provide the highest standards of service to all Landlords and Tenants, but to ensure that your interests are safeguarded; we have the following procedures in place.

  • If you believe you have a grievance, please write in the first instance stating the nature of the problem and some basic background information to Mrs Kerry Wales (Owner) at the address below:

  House of homes, 185 Queensway, Torquay, Devon, TQ2 6DE

  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with our established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 15 working days. If we require more than 15 working days we will advise you in writing and confirm our revised response date.
  • Following the conclusion of our in-house review we will write to you with a final written statement.
  • If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
  • www.tpos.co.uk
  • Complaints; enquiries@tpos.co.uk
  • 01722 333306